Step 1: Research……………………….9
Step 2: Prioritize……………………….13
Step 3: Prep the Outreach……………14
Step 4: The First Touch………………..15
Step 5: Iterate………………………….19
The time crunch countdown begins each day of every week of every month for us. It’s the one aspect of sales that just never changes.
As we’ve all experienced, sales essentially boils down to two things:
And those two things often go hand-in-hand. While we (or our team) are racing to hit quota against that clock, we can save time and maximize our numbers by investing in the right processes, activities, and skills.
Truth is, sales is changing — quickly. As sales conversations grow even more buyer-focused, sales reps have begun developing their own hacks, techniques, and processes for prospecting.
That’s where this guide comes in. In this growing sales landscape, we’ll outline the various processes and key strategies for prospecting — the phase of selling that often consumes the most time and energy (and is the most crucial to get right).
Prospecting is the process of searching for potential customers, clients, or buyers to develop new business. The end goal is to move prospects through the sales funnel until they eventually convert into revenue-generating customers.
Leads: Potential customers who have expressed interest in our company or services through behaviors like visiting our website, subscribing to a blog, or downloading an ebook.
Prospects: Leads become prospects if they are qualified as potential customers, meaning that they align with the persona of our target buyer. A prospect may also be classified as a potential customer who has limited or no interaction with our company, but they would not be considered a lead.
Leads or prospects, the end goal is the same: Nurture potential customers until they buy our product or service. Here is what the process looks like:
2. Prospect to Get A Connection
3. Discovery call: The first contact a sales rep makes with a prospect with the aim to qualify them as a lead for the next step in the sales cycle.
4. Pain point: A prospect’s business need; this is what sales reps must identify to offer value and move them farther along in the sales cycle.
5. Closed-lost: When the buyer fails to buy a product or service from the sales rep.
Closed-won: When the buyer buys a product or service from the sales rep.
Closing ratio: Ratio of prospects that a sales rep closes and wins.
As the sales environment matures, we’re seeing a shift from and either/or methodology of prospecting. Reps no longer have to choose between inbound or outbound prospecting. Here’s the big difference in the two methodologies:
Example: “Hi John, I wanted to reach out to you because I’ve worked with companies like yours in the past.”
Example: “Hi John, I’m reaching out because I noticed you were looking at our ebook on improving sales productivity.”
… with a responsible approach to outbound tactics like cold calling and cold outreach. Because, let’s face it — not every lead you get will be “warm.” Our world is now characterized by infinite information, whenever we want.
Before we make a purchase decision, 60% of us rely on word-of-mouth, friends, and social media; 49% on customer references; 47% on analyst reports and recommendations; and 44% on media articles
Before a salesperson even has a chance to contact a prospect, he or she is already 57% of the way through the sales process. Yet, salespeople are still cold calling as if buyers have no awareness. Experienced salespeople can expect to spend 7.5 hours of cold calling to get ONE qualified appointment, according to a Baylor University study.
Companies using inbound and responsible outbound sales techniques are better positioned for success in this new realm of buyer awareness. In fact, 64% of teams that use inbound selling reach their quotas as opposed to 49% of sales teams who use only outbound sales. IBM even increased their sales by 400% after implementing their inbound sales program.
50% of sales time is wasted on unproductive prospecting.
We don’t want you to fall into that sales statistic.
That’s why we recommend the inbound way and put together a basic framework that applies to all sales processes. But with a twist.
As we mentioned earlier, we understand that everyone has their own approach. So we’ve also weaved in personal prospecting tips and tricks from the best salespeople we know. Pick and play with whatever works best for your own sales hustle.
This is by far the most important aspect of prospecting. We must make sure that we’re qualifying our prospects to improve our chances of providing value to them or their business.
In this stage of prospecting, we’re looking to accomplish a few goals:
On the next pages we will outline some important qualifying dimensions to check if a prospect has a high probability of becoming a customer:
This type of qualification is based solely on demographics. Does the prospect fall within my territory? Do we sell in their industry? Does it fit our buyer persona?
Say our target market consists of small to medium-sized businesses with anywhere from 100 to 1,000 employees. We should eliminate any potential customers outside of these criteria.
Diving deeper, our product or service will naturally offer higher value to a particular profile within that target market. For example, medium-sized businesses consisting of a larger team. Those customers are also more likely to upgrade to a higher tier of our product, providing more lifetime value as a customer.
There are two types of people involved on the other end of our sales process: Decision-makers and influencers.
Influencers may not have the power to buy, but they’re often the ones that will be using the product and thus can become our biggest internal advocates. If we get them to rally around our offering, they can make a compelling case to decision-makers before we even speak with them.
Decision-makers are, of course, the ones that either approve or reject the buy. We can ask these questions to determine the decision-making process: Will anyone else be involved in this decision? Does this purchase come out of your immediate budget?
We’re likely to be more familiar with certain types of companies, markets, or industries than others. Our pitch and sales techniques are also likely to be more refined.
Group similar prospects by characteristics such as their service offering, their market, or their industry, and rank these groups based on our familiarity with them.
Value-added prospects to whom we can offer more value are more likely to buy. For example, if we’re selling basic digital marketing services and we see that our prospect already has a robust web presence, the probability we can create tremendous added value is low.
Classify prospects by the level of value we think we can offer.
Our prospects will likely have varying levels of knowledge about our product or services. The more awareness they have, the more likely they are to see the value in our offering and become customers.
If a prospect has visited our website, subscribed to our blog, or posted content about something related to our offering, they probably know a lot about our company or service.
Based on our research, we should have a fine-tuned profile of our target customer, and every company or individual on our prospect list should meet those criteria.
Prioritizing our prospects can save us time and make sure we’re dedicating our strongest efforts to prospects that are most likely to become customers.
Levels of prioritization will vary between each type of sales organization and each individual salesperson, but the main idea is to create a few buckets of prospects based on their likelihood to buy and focus on one bucket at a time.
Let’s break down the qualifying dimensions used in our list above (and any added relevant dimensions) into percentages between 1% and 100% based on how important they are to the sales process.
For example, size of opportunity is probably more important to us than timing when closing a deal, so it would receive a 70% whereas timing would receive a 5%.
Now we can assign a value between 1 and 100 to these dimensions for each prospect in our list. Once we complete this step, we can multiply each prospect’s value by the percentage weight we gave to the dimension.
Add up these dimension scores until each prospect has a total score. And now our entire list is ranked.
The end goal of this step is to gather in-depth information on our prospects to hone our pitch and personalize our outreach. So first, we must find what our prospects care about.
We can do this in a few ways:
Once we’ve learned more about our prospect’s business and role, we need to find a reason to connect.
This will help us better handle any objections and personalize a pitch that resonates with their primary objectives.
We could also conduct a competitive analysis to determine how we can better position our company’s service or product within the industry and how we can combat prospects’ objections.
Whether calling or emailing, our outreach should be highly tailored to our prospect’s particular business, goal, industry.
Keep these general tips in mind when contacting a prospect, whether on the phone or through email:
Personalize. Reference a specific problem that the prospect is encountering with a specific solution.
Stay relevant and timely. Make sure the issue a prospect is trying to solve is still relevant to him or her and their team.
Be human. No one likes to communicate with a professional robot. Adding in details like wishing someone a happy holiday weekend or by conveying how awesome their company’s product is are real touches that allow us to make a connection on a deeper level.
Help, don’t sell. Give value and ask for nothing in return. This process isn’t about us, it’s about THEM.
For example, instead of scheduling a follow up meeting, we could offer to conduct an audit on their digital media presence and get back to them with our findings in a week.
Keep it casual. Remember that this is just a conversation. Stay natural and as non-salesy as possible.
The key to prospecting, and sales, is that we’re never selling. We’re simply determining if both parties could mutually benefit from a relationship.
In terms of establishing contact, we must decide between email or phone communication. Some of us will initially jump on the cold email approach while others will dive into the cold call.
This strategy will vary based on what each salesperson feels most comfortable with, but let’s quickly review pros and cons to both.
But, how do we leave a voicemail or send an email that prospects want to respond to? Let’s dive into the dos and don’ts of each communication method below:
Keep notes throughout this process to assess what activities generated value for the prospecting process and which wasted time.
After each contact with a prospect, we should assess how well we think we:
This self-reflection will help us improve our calling techniques in the future.
We can use Twitter to get an idea of what our prospect finds important. By showing them support through a retweet or favorite, or even engaging them in conversation, we can show them that we have their interests, challenges, and needs in mind. Because we’ve already opened the relationship through a personal medium like Twitter, we’ll have a greater window of opportunity to adjust our pitch.
How to use it: To inform the sales process. Use Twitter’s Advanced search to quickly sift through a prospect’s feed and find what’s important. For example, if we see that a prospect posted a question about our product, it’s a perfect opportunity to respond.
HubSpot’s CRM allows users to keep track of sales activity and source new prospects.
How to use it: Surface warm prospects who have already visited our website. Store contacts and companies, track deals and easily manage tasks such as follow-ups and meetings.
Connects the web apps you use to automate tedious tasks.
How to use it: Search the integration library to connect the apps and web services you use every day to your HubSpot account.
Use email tracking to know when prospects open emails, click on links, or open attachments. HubSpot Sales also offers detailed contact information right in your inbox and allows you to schedule emails to be sent when you know your prospect will be most likely to open them.
How to use it: If we see that a prospect is viewing an email we sent two weeks ago, we can follow up with information related to what they’re viewing, or email them to set up another meeting.
This gives us a feed on the company’s recent updates to help discover industry news, marketing campaigns, events, product launches, and recently published content.
How to use it: We can reference these updates as trigger events to engage our prospects in real conversations.
Google Alerts allows us to track web mentions on a company’s name, product, competitors, or industry trends.
How to use it: Customize alerts to send real-time, daily, weekly, or monthly updates on whichever keywords are relevant to our prospects. We can use these to tailor our outreach.
Datanyze tracks competing technology providers and informs us of companies who have started or stopped using their solution.
How to use it: Connect with prospects after they stop using a competitor’s product to catch them while they’re on the market for a better offering.
This is an extension for Chrome and Firefox that lets us keep track of local or foreign time zones in our status bar.
How to use it: Manage time zones and never miss a meeting due to a misunderstanding between PST, EST, CT, etc.
Prospecting doesn’t have to be a pain — and it doesn’t have to be annoying for your prospects. Adopt a few of these strategies into your workflow, and enjoy better prospecting and better results.